Primary Duties and Responsibilities
- Attend Client Events
- Attend Team Meetings
- Communicate using E-Mail, Instant Messaging, and Smart Phone
- Communicate with Account Managers, Administrative Assistants, Clients, Distributors, General Manager, and Partners
- Complete Service Tickets
- Complete Training
- Create Service Tickets
- Learn Distributor and Partner Programs and Websites
- Pass Partner Tests
- Quote Merchandise
- Submit Goals Report
- Submit Timesheet Report
|
Month |
Hourly | Average Resource Rating | Completed Tickets | First Response & Resolved SLA | Client Tickets | Grad Courses | Learning Paths / Modules |
Partner Tests |
|
1 |
$12.25 | $11.25 | $11.25 | $11.25 | 5 | 1 | 8 |
1 |
|
2 |
$12.50 | $12.50 | $12.50 | $12.50 | 10 | 1 | 8 |
1 |
|
3 |
$12.75 | $13.75 | $13.75 | $13.75 | 15 | 1 | 8 |
1 |
|
4 |
$13.00 | $15.00 | $15.00 | $15.00 | 20 | 1 | 8 |
1 |
|
5 |
$13.25 | $16.25 | $16.25 | $16.25 | 25 | 1 | 8 |
1 |
|
6 |
$13.50 | $17.50 | $17.50 | $17.50 | 30 | 1 | 8 |
1 |
|
7 |
$13.75 | $18.75 | $18.75 | $18.75 | 35 | 1 | 8 |
1 |
|
8 |
$14.00 | $20.00 | $20.00 | $20.00 | 40 | 1 | 8 |
1 |
|
9 |
$14.25 | $21.25 | $21.25 | $21.25 | 45 | 1 | 8 |
1 |
|
10 |
$14.50 | $22.50 | $22.50 | $22.50 | 50 | 1 | 8 |
1 |
|
11 |
$14.75 | $23.75 | $23.75 | $23.75 | 55 | 1 | 8 |
1 |
|
12 |
$15.00 | $25.00 | $25.00 | $25.00 | 60 | 1 | 8 |
1 |
Events, Parties, & Tournaments
- Anniversary, & Christmas Parties
- Bags, Darts, & Shuffleboard Tournaments
- Hunters Ridge Golf, Kernels Baseball, & RoughRiders Hockey Events
Benefits Months 3+
- 125 Cafeteria Plan
- 401K Retirement
- 529 College
- Dental
- Disability
- Health
- Internet
- Laptop
- Life
- Maternity / Paternity
- Mileage
- Movies
- Non-Compete
- Non-Outsource
- Prescriptions
- Rooftop
- Smart Phone
- Tests
- Van
- Vision
Hours
- 7:30 AM - 5:30 PM, Monday – Thursday
- 7:30 AM – 11:30 AM, Friday
Paid Time Off
- Holidays
- Memorial Day
- Independence Day (Saturday = Friday, Sunday = Monday)
- Labor Day
- Thanksgiving Day + Friday After Thanksgiving
- Christmas Day (Saturday = Friday, Sunday = Monday)
- New Year's Day (Saturday = Friday, Sunday = Monday)
- Kernels Baseball Afternoon
- Personal (Sick, Vacation, ...) 10 Days
Hiring Checklist
- Background Check
- Driver's License and Vehicle
- Education (2 Year Business or Computer)
- Interviews (Phone and In Person)
- Motivation Assessment (Achievement or Affiliation)
- Personality Assessment (Adapted C & S and Natural C & S)
- Resume
- WorkKeys Test (Gold or Platinum)
- Applied Math
- Graphic Literacy
- Workplace Documents
