Chase did an awesome job helping me with a software setup / configuration that had perplexed me for several days. He researched the problem and quickly resolved it. Great preparation, awesome service and fantastic customer service. Thank you, Chase!!!
Managed IT Services That Keep Your Organization Moving
EnCompass provides managed IT services that keep systems reliable, support employees, protect information, and reduce disruptive technology problems. We serve as the IT department for organizations without one and provide added expertise for internal teams. With responsive support and clear planning, your people can spend less time troubleshooting and more time doing their jobs.
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Schedule a FREE discovery call to discuss your project, problem or need with one of our senior IT advisors.
Reactive IT Creates More Than Technical Problems
Recurring issues, unclear costs, and slow support can affect productivity across your organization. Without consistent oversight, small concerns can become expensive disruptions. Managed IT brings structure to daily support and long-term planning.
Recurring Downtime
Slow computers, unreliable networks, and repeated outages interrupt work and frustrate employees. When the underlying causes are not addressed, the same problems continue consuming time and attention.
Unresponsive Support
Waiting days for updates leaves employees stuck and forces leaders to chase their IT provider. Clear communication and active follow-through help prevent support requests from disappearing into a queue.
Unpredictable IT Costs
Emergency repairs and last-minute hardware replacements make technology spending difficult to manage. Regular reviews, warranty visibility, and a defined roadmap create a clearer view of upcoming priorities.
No Strategic Direction
Technology decisions become reactive when no one connects systems, security, and budgets to business goals. Without a practical plan, organizations may retain outdated tools or invest in changes that do not address their needs.
Managed IT Works Better With Clear Ownership
EnCompass combines daily support with ongoing monitoring, planning, and plain-English guidance. Our approach is designed to improve visibility while reducing the burden on owners, office managers, and internal IT staff. You know what needs attention, what comes next, and why it matters.
Responsive User Support
Employees have a dedicated team to contact when technology gets in the way. Remote support helps resolve many issues efficiently, while on-site assistance is available when the situation requires it.
Proactive System Management
Monitoring and routine maintenance help identify developing issues before they create larger disruptions. This shifts IT away from repeated emergencies and toward steady, planned improvement.
Predictable Planning
Business Reviews connect service performance, budgets, hardware warranties, findings, and future priorities. A strategic roadmap helps leadership prepare for technology needs instead of reacting to unexpected requests.
Modern Cloud-First Guidance
EnCompass operates in the cloud and brings that practical experience to client recommendations. We explain options in plain English and help organizations choose technology that fits their operations, goals, and budget.
Complete IT Management
Everything you need to keep your technology running smoothly and securely.
Managed IT Services FAQs
What is included in managed IT services?
Managed IT services can include user support, remote monitoring, system maintenance, Microsoft 365 management, cybersecurity, backup oversight, asset management, and technology planning. The exact scope is based on your environment and internal capabilities. EnCompass reviews your needs before presenting a clear service plan.
How much do managed IT services cost?
EnCompass offers per-user pricing and flat-rate monthly service packages. Your cost depends on factors such as user count, devices, support needs, security requirements, and included services. The proposal review explains the monthly cost and connects it to a defined improvement plan.
Can EnCompass work with our internal IT staff?
Yes. Co-managed IT gives internal teams additional capacity, specialized knowledge, monitoring, help desk coverage, or project support. Responsibilities are defined clearly so your employees know which team owns each area.
How does onboarding work?
Onboarding begins with discovery, a light technology assessment, and a Business Review covering alignment, budgets, service performance, warranties, findings, and priorities. After the proposal and welcome meetings, EnCompass follows a 30-day onboarding process for tool deployment, Microsoft 365 cleanup, documentation, and priority issues. A 90-day strategic review then evaluates progress and establishes next steps.
Do you support both businesses and schools?
Yes. EnCompass supports small and medium-sized businesses and schools that rely on technology but may not have every IT resource in-house. Services are designed for organizations with approximately 5 to 200 employees in the Greater Cedar Rapids Area and surrounding Iowa communities.
How do you keep clients informed about their IT environment?
Business Reviews provide a plain-English view of system alignment, budgets, service performance, warranties, progress, and upcoming priorities. Reviews can occur quarterly or semi-annually based on the agreed cadence. This process gives leadership clearer visibility into current conditions and the strategic roadmap.
Build a Clearer Plan for Your IT
Schedule a consultation with EnCompass to discuss your technology challenges, support needs, and business goals. We will start with a practical conversation and help you identify the next steps for more reliable, predictable IT across your Iowa organization.