Chase did an awesome job helping me with a software setup / configuration that had perplexed me for several days. He researched the problem and quickly resolved it. Great preparation, awesome service and fantastic customer service. Thank you, Chase!!!
Co-Managed IT Services That Strengthen Your Internal Team
Our co-managed IT services help internal teams across the Cedar Rapids Corridor handle daily support, security, cloud systems, backups, and long-term planning. We work alongside your staff, clarify responsibilities, and provide additional capacity where it matters most. Your team retains control while gaining dependable resources for recurring work and specialized needs.
Schedule Your 15 Minute Consultation
Schedule a FREE discovery call to discuss your project, problem or need with one of our senior IT advisors.
When Internal IT Teams Are Asked to Do Too Much
Limited capacity can turn routine requests into backlogs and strategic work into a future project. Without clear ownership, recurring issues consume valuable time and important improvements stall. Co-managed support gives your team room to focus on higher-value priorities.
Support Backlogs Keep Growing
User requests can pile up when internal staff are balancing support, projects, security, and administration. Delayed help leaves employees waiting and pulls technical leaders away from strategic work.
Critical Knowledge Gaps
A small team may not have deep expertise in every area of cybersecurity, cloud services, backup, and network management. Those gaps can slow decisions and leave important risks unresolved.
Reactive Work Takes Over
Recurring issues and urgent fixes can consume the time intended for planning and improvement. The result is an environment that feels unpredictable even when your staff is working hard.
Ownership Becomes Unclear
When responsibilities overlap, tasks can be duplicated, delayed, or missed. Clear roles and communication help internal and external resources work as one coordinated team.
A Practical Extension of Your IT Department
Co-managed IT works best when responsibilities, priorities, and progress are visible to everyone. EnCompass brings structure and additional capacity while respecting your team's knowledge and authority. The result is more consistent support and a clearer path forward.
Flexible Division of Responsibilities
We can support specific functions or share broader day-to-day responsibilities with your staff. The service model is shaped around current workloads, internal strengths, and business priorities.
Responsive User Support
Additional help desk capacity gives employees a clear place to turn when technology gets in their way. Your internal team can spend less time chasing routine tickets and more time on business-focused initiatives.
Planning with Clear Visibility
Business Reviews connect service performance, budgets, warranties, findings, and future priorities. Plain-English reporting helps leadership understand what needs attention and plan technology spending with fewer surprises.
Current, Business-Focused Guidance
EnCompass applies ongoing industry learning to practical recommendations for growing organizations. Recognition such as the CRN Next-Gen 250 and Cloud & Managed Services MVP Award reflects that continued focus on managed IT services.
Complete IT Management
Everything you need to keep your technology running smoothly and securely.
Co-Managed IT Services FAQs
What are co-managed IT services?
Co-managed IT services add outside resources to an existing internal IT function. EnCompass and your staff agree on responsibilities for areas such as user support, monitoring, cybersecurity, cloud services, backups, and planning. Your team keeps its institutional knowledge and control while gaining added capacity and expertise.
Will EnCompass replace our internal IT team?
No, co-managed IT is designed to support your existing team rather than displace it. We identify where extra coverage or specialized knowledge would be most useful and establish clear ownership. This collaborative model helps internal staff focus on the work where they provide the most value.
How is co-managed IT priced?
Pricing depends on the users, systems, responsibilities, and service scope involved. EnCompass offers per-user pricing and flat-rate monthly service packages where appropriate. A discovery conversation and technology review help define a transparent service plan before work begins.
How does onboarding work?
Onboarding begins with a conversation about your environment, challenges, goals, and internal capabilities. We review relevant devices, security, Microsoft 365, backups, documentation, and current priorities before confirming responsibilities. The resulting plan identifies immediate work, communication expectations, and longer-term improvements.
Can co-managed IT improve our cybersecurity coverage?
Yes, cybersecurity responsibilities can be included within a co-managed arrangement. EnCompass can help with areas such as endpoint protection, managed detection and response, email security, security awareness, and backup oversight. The specific scope depends on your environment and the duties your internal team wants to retain.
Who is a good fit for co-managed IT services?
Co-managed IT is a strong fit for growing businesses and schools that have internal technology staff but need more capacity or specialized support. EnCompass typically works with small and medium-sized organizations, including teams of 5 to 200 employees. Service is available to organizations in Cedar Rapids and across the Cedar Rapids Corridor.
Give Your Internal IT Team the Support to Move Forward
Schedule a consultation with EnCompass to discuss your current workload, technical priorities, and gaps in coverage. We will help you define a co-managed approach that supports your staff and keeps your Cedar Rapids area organization moving forward.