Chase did an awesome job helping me with a software setup / configuration that had perplexed me for several days. He researched the problem and quickly resolved it. Great preparation, awesome service and fantastic customer service. Thank you, Chase!!!
IT Services That Keep Your Organization Moving
EnCompass provides IT services that help small and medium-sized businesses and schools reduce disruptions, support their people, and plan technology spending. We manage day-to-day IT needs while keeping security, backups, cloud services, and long-term priorities in view. You get plain-English guidance and a team focused on making technology easier to manage.
Schedule Your 15 Minute Consultation
Schedule a FREE discovery call to discuss your project, problem or need with one of our senior IT advisors.
Reactive IT Creates More Than Technical Problems
Recurring issues consume staff time, disrupt work, and leave leaders unsure about what comes next.
Slow or Recurring Problems
Temporary fixes can leave the same issue returning while employees lose productive time. Without consistent management, small performance problems can become larger disruptions.
Unresponsive IT Support
When tickets sit without updates, employees are left waiting or trying to solve problems themselves. That frustration grows when issues return and no one clearly owns the next step.
Unplanned Technology Costs
Aging hardware and missing roadmaps can turn predictable needs into urgent purchases. Leaders need visibility into warranties, priorities, and upcoming investments before they affect the budget.
Unclear Security and Backup Readiness
It is difficult to make informed decisions when you cannot see how systems, security controls, and backups are being managed. Gaps may remain unnoticed until an incident or failed recovery exposes them.
What Well-Managed IT Services Should Deliver
Our approach connects responsive support with ongoing management and practical planning.
Clear, Responsive Support
Employees have a knowledgeable team to contact when technology gets in the way. Clear communication keeps people informed about what is happening and what comes next.
Proactive System Management
Remote monitoring and ongoing maintenance help identify developing issues before they cause larger interruptions. This reduces reliance on a break-fix approach and supports more dependable daily operations.
Practical Technology Planning
Business Reviews connect alignment, budgets, warranties, performance, and progress to a strategic roadmap. Leadership gains a clearer view of priorities and can make technology decisions with better context.
Connected IT Capabilities
Managed services, cloud computing, cybersecurity, backup and recovery, and remote support work better when managed together. EnCompass coordinates these areas around the organization’s goals, users, and operating needs.
Complete IT Management
Everything you need to keep your technology running smoothly and securely.
IT Services FAQs
What IT services does EnCompass provide?
We provide managed network services, remote IT support, cloud computing, network security, data backup and recovery, virtualization, assessments, and project services. These capabilities can address day-to-day support as well as longer-term technology needs. We begin by identifying what is useful for your organization rather than assuming every client needs the same service mix.
Who are your IT services designed for?
Our IT services are designed for small and medium-sized businesses and schools that depend on reliable technology. We are a strong fit for organizations that need an outsourced IT department or added expertise alongside internal staff. Our approach works best for leaders who value proactive management, clear planning, and modern technology.
Do you provide IT services in Cedar Rapids?
Yes, EnCompass is based in Cedar Rapids and serves organizations across the Cedar Rapids Corridor. We support businesses and schools through remote services as well as managed and project-based work. The right delivery approach depends on the systems, users, and work involved.
How are managed IT services priced?
Managed network services are available for a predictable flat-rate fee, while the final scope depends on your organization’s needs. EnCompass also offers per-user pricing and flat-rate monthly service packages. A discovery conversation and technology assessment help establish priorities before a service plan is presented.
What does onboarding involve?
Onboarding begins after discovery, a light technology assessment, a Business Review, and proposal review. The 30-day onboarding process may include tool deployment, Microsoft 365 cleanup, documentation updates, and priority issue remediation. A Progress Report then summarizes completed work and the next steps.
How does EnCompass help with long-term IT planning?
Our Business Review process covers technology alignment, budgets, service performance, hardware warranties, findings, progress, and the strategic roadmap. Reviews may continue quarterly or semi-annually to keep priorities visible and current. This process helps leadership prepare for upcoming needs instead of waiting for an urgent failure.
Build a Clearer Plan for Your IT
Schedule a consultation to discuss your current technology, recurring frustrations, and business priorities. EnCompass will help you identify practical next steps for more reliable, secure, and manageable IT across your Cedar Rapids organization.